Barclays Bank – Instructions in using their talking cash machines (January 2013)

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Introduction

There are now several thousand new talking Automated Telling Machines rolled out by Barclays Bank. They have upgraded 75% of all their hole in the wall money machines including the ATMs at all ASDA stores too.

We have verified that the Gorleston and Great Yarmouth branches of the Barclays Bank cash machine have been upgraded to provide voice assistance.

This article is intended to help people who haven’t used a talking machine yet so here are simple instructions to how to get started and also a couple of audio MP3 tracks to listen to the real thing.

The aim of this article, is to give confidence to anyone who wishes to make use of these new talking ATMs.

The Layout

The layout of the Barclays Bank machines are similar to other ATMs but with an additional feature of a headphone socket. It is a large sticking out block shaped like a nose, yes a large nose sloping outwards and downwards but with only one hole underneath! This hole contains the headphone socket and it is pointing upward so that once the plug is in, the lead will dangle downwards.

The location of this sloping sticking out rectangular block of plastic is right of the screen, half way up the facia (about shoulder height), immediately next door to the bank card slot.

Just above these two service points is the receipt output slots where your paper receipts and mini bank statements will come out.

The screen is in the usual place in front of you and below that is the cash output slot and tray. On a flat level, just below both of those, is the numerical keyboard. The number five key has a noticeable raised dimple on it for you to centralise yourself.

Headphones

You can use any headphones or ear bugs (those little moulded pieces that fits in your ears) that you normally use for your music player or pocket radios, with a short lead and a 3.5mm stereo plug on the end.

You can use battery powered portable loudspeakers with the similar audio lead and 3.5mm stereo plug, if you prefer. But Be Warned that other people may hear how much money you had withdrawn, as the machine will announce the cash amount, as a reminder of what you should have in your hands.

Getting Started

Just simply plug your headphones into the socket, pushing firmly make sure the plug sits in good and proper.

Straight away without any delays, a voice should be coming out of your headphones, welcoming you to Barclays Bank cash machine, and asking you to hit the five key to start. The number five key has a raised dimple on it.

Once you have pressed the number five key, the voice will tell you lots of information including help and guidance to let you learn the layout of the various parts of the machine.

Bank Card

At any point, you can insert your bank card into the slot just right of the headphone socket. It will take several seconds to recognise your card when it will interrupt itself and start explaining the availability of £20 and £10 notes and inviting you to enter your PIN number.

You can stop and cancel your transaction at any time (the voice will remind you of this), by pressing the cancel key which has a raised crossed on it. this will release and eject your card so don’t forget it.

The Menu

Once you have entered your PIN number and assuming it is valid, the voice now will present you with a menu of choice, just like on those automatic telephone call centres. On this Barclays Bank ATM we were on, had the following menu choices (when using a debit card)

For cash press 1
For your balance and display onscreen press 2
To print your balance press 3
To mobile phone top up press 4

And so on.

Assuming you wish to withdraw cash, then press the number 1 key on the keyboard.

There is no need to go up onto the screen and find any of those buttons on the side of the screen at all at any time during this session. It is so much easier to keep your fingers ready on the numerical keyboard.

The cash

The voice will now let you have another menu choice, this time different amount of cash. It is very simple with the nice logic that the number 1 key represent £10, the number 2 for £20. The number 3 for £30, and so on up to £50 on the number 5 key. There is £100 on the number 6 key.

Just press the number you wish.

Next the voice will ask you if you wish to have an receipt slip printed. It is a simple Yes and No answer, using the number 1 key for Yes and number 2 key for No. Select which you want.

Now The voice will reassure you that it is processing your request.

Final Steps

After a few seconds, the voice will announce the instructions for you to remove your card from the slot, your receipt if you had requested one and then finally will announce the value of your cash and release it into the slot holder below the screen.

It will wait for you at each stage so no need to rush yourself, grabbing the bank card, receipt etc. just take your time and be sure to get everything.

Once the cash is removed, the voice will say a final pleasant thanks and a goodbye message.

Conclusions

It is a very simple and nice way to get money out of these cash machines at last. No need to worry about which screen button mean what, especially touch screens where the buttons are not even tactile!

Audio Recordings

Below is a couple of links to recordings of a “live” session at a Barclays Bank cash machine in Great Yarmouth on 25th January 2013.

David and Shaun outside on a busy road in Great Yarmouth, on Hall Quay, just a few doors down from the NNAB office:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.


David & Shaun using cash machine.mp3

This next audio track is a clean and direct recording of the voice, without any background noise so you can appreciate the quality and learn what it is saying:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.


cash-machine-voice.mp3

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